Smarter journeys, from queue to shelf.
Queue management, digital signage, self-service kiosks and electronic shelf labels — engineered by Smart Matrix and trusted by organisations in 20 countries since 2003.
One partner for the whole customer journey
Since 2003, Smart Matrix has helped organisations across 20 countries run calmer, faster and better-informed customer journeys. We design and deliver queue management, digital signage, self-service and smart retail systems that combine purpose-built hardware with easy-to-use, centrally managed software.
- Purpose-built hardware and software, designed to work as one system
- Requirement analysis, installation and integration by our Dubai team
- Centrally managed across branches, cities and countries
Three specialist brands. One connected platform.
Each brand focuses on a part of the customer experience — and they all work together.
Queue management & customer experience
IP-based queuing, virtual and WhatsApp tokens, feedback and meeting-room systems that keep customer flow smooth and measurable.
Discover EaZy-Q
Digital signage & display solutions
Centrally managed indoor and outdoor signage, interactive kiosks and wayfinding that put the right message on every screen.
Discover EaZy-View
Electronic shelf labels & smart retail
Wireless ESL price tags, stretched shelf displays and price checkers that keep in-store prices accurate and promotions live.
Discover EaZy-TagHardware built for busy service environments
Every product page includes full technical specifications and a downloadable brochure.
Token Dispenser Kiosk
- 13.3" LED touch display
- Up to 500+ services (advance mode)
- 37–80 mm thermal token printing
Desktop Touch Token Dispenser
- 10.1" to 15.6" screen options
- Android or Windows based
- Up to 65,536 units, one control
IPS Counter Display
- 15" IPS display, 16:9 or 4:3
- Android standard / Linux optional
- Promotions & live dashboard modes
Multimedia Player
- Octa-core, 2 GB RAM, 32–128 GB
- Ultra HD 4K output
- Main display or signage player
Everything you need to manage, inform and delight
Queue Management Systems
Wired and wireless, IP-based queuing with self-service kiosks, smart calling and real-time dashboards — cloud enabled.
WhatsApp Queuing
Customers scan a QR code and join the queue in WhatsApp — no app download, live token updates.
Virtual Queuing & Appointments
Remote tokens, mobile app and online booking so customers wait wherever they like.
Outdoor Queue Management
Manage vehicle and customer flow in pickup areas, parking lots and delivery bays.
Customer Feedback Systems
Fully customisable surveys on kiosks and tablets with live dashboards and instant alerts.
Meeting Room Displays
Door displays that sync with Exchange, Office 365 and Google to end double bookings.
Digital Signage
Centralised indoor and outdoor signage — video walls, LED, kiosks — managed from one web portal.
Information Kiosks
Indoor and outdoor self-service kiosks with fully customisable body, screen size and branding.
Wayfinding Solutions
Interactive maps with turn-by-turn directions, multilingual search and accessibility-aware routing.
Electronic Shelf Labels
2.4 GHz wireless e-paper price tags from 2.13" to 10.2", updated centrally in seconds.
Stretched LCD / LED Displays
Ultra-wide shelf-edge screens that turn aisles into a live promotion channel.
Smart Price Checker
Scan a barcode to see price, image, promotions and stock — synced with your POS.
Reports & Predictive Analytics
50+ built-in reports and Predictive AI forecasts of customer footfall, staffing needs and service demand.
50+ reports. Predictive AI insight.
50+ ready-made reports and Predictive AI forecasting across queue management, customer feedback, meeting rooms, digital signage and smart retail.
Predictive AI reports forecast:
- Customer footfall forecasts — Anticipate how many customers will arrive and when peaks will occur.
- Staffing recommendations — Plan how many counters and staff each period needs.
- Service demand forecasts — See expected demand for each service so resources go where they are needed.
A WhatsApp Business Solution Provider
Smart Matrix is a WhatsApp Business Solution Provider (BSP). That lets us build WhatsApp queuing, notifications and feedback directly into EaZy-Q® — so customers can join a queue without downloading an app.
Proven across 17 industries
Solutions shaped around the way each sector serves its customers.
Banking & Finance
Shorter branch waits, smarter staffing and real-time service insight.
Healthcare
Calmer patient flow, clear wayfinding and on-time appointments.
Government
One token across multiple departments for complex service journeys.
Retail
Accurate shelf prices, in-aisle promotions and self-service help.
Telecom
Service-based queuing and promotions for telecom stores and service centres.
Corporate Offices
Meeting room displays, reception queuing and office-wide digital signage.
Customer Service Centres
Appointments, walk-ins and multi-step journeys on one queue.
Education
Orderly admissions, registration and fee-payment peaks.
Built to run every day, in every branch
More than two decades of designing systems that busy organisations rely on.
Hardware + software, one partner
Our own devices and applications are designed to work together, so there is one team accountable for the whole system.
Cloud, LAN or hybrid
Run on our cloud, your virtual server or on-premise — and manage every branch from one central dashboard.
Open integration
Built on open technologies to connect with HIS, CRM, ERP and POS systems and relational databases.
Multilingual by design
Interfaces and tokens in English, Arabic, French, German, Tagalog, Chinese, Spanish and more.
Fully customisable
Kiosk bodies, screen sizes, token layouts and workflows are tailored to each organisation.
24/7 support
Requirement analysis, installation and round-the-clock support from our Dubai team.
From the first click to the final rating
See how Smart Matrix solutions work together at every stage of a visit.
Book or join remotely
Online booking, mobile app or WhatsApp — customers get a token before they arrive.
Virtual Queuing & Appointments →Check in on arrival
Self-service kiosks issue multilingual tokens and route customers to the right service.
Queue Management Systems →Wait informed
Main and counter displays show who is being served, plus promotions and announcements.
Digital Signage →Get served
Staff call, transfer and recall tokens from hardware or web calling devices.
Queue Management Systems →Share feedback
One-tap surveys capture satisfaction while the visit is fresh.
Customer Feedback Systems →Improve with data
Live dashboards and reports reveal wait times, staff efficiency and service trends.
Queue Management Systems →
Plan your next customer-experience upgrade
Tell us about your branches, visitors and goals. A Smart Matrix specialist will recommend the right mix of hardware and software — and arrange a live demo.